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FAQ

'My Account' allows you complete control over your transactions, via "My account" you can do the following actions
  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your order
The minimum order value is Rs.150.
Once your order has been logged, Sakura Fresh will confirm receipt of the order and start the processing. You will receive an email notification containing the details of your order and the distributor who will deliver and bill the invoice.
First Agro ships fresh produce from Talkad farm near Bangalore every Tuesday, Thursday and Saturday early morning hours. You can order at Sakura Fresh all seven days in a week and the deliveries will be done as per following logic:
  • Tuesday early to late evening for orders placed between Friday 12 noon to Monday 11:59 AM IST
  • Thursday early to late evening for orders placed between Monday 12 noon to Wednesday 11:59 AM IST
  • Saturday early to late evening for orders placed between Wednesday 12 noon to Friday 11:59 AM IST
Unfortunately, products listed as 'Out of Stock' are not available for sale. As shipment from FirstAgro is thrice a week every Tuesday, Thursday and Saturday, orders will be accepted subject to quantities of fresh produce available for delivery.
As of now, all payment will be cash on delivery, to be paid directly to our distributor who will deliver ordered fresh produce and bill the invoice.
The price stated in Sakura Fresh website is per packet / punnet of a fresh produce and is an approximate amount based on weight range of each packet/punnet. Hence per kilogram price for all the fresh produce has also been stated for your reference. There will be a variance between the order value and the final amount charged for fresh produce sold by actual weight, during the delivery by our authorised distributor.
Yes, you can edit the order provided the desired produce and quantities are still in stock and your revised order is placed before 11:59 AM IST every Monday, Wednesday and Friday.
You can cancel your order till it reaches order processed status, provided it is before 11:59 AM IST every Monday, Wednesday and Friday.
All deliveries will be handled and billed by an authorised distributor as stated on our Website. First Agro reserves the right to change its delivery charges from time to time. Any changes in the delivery charges shall be posted on our website. Delivery will be made to the address specified by you during the order. Our authorised distributor will make a prior telephone call on the designated telephone / mobile number to intimate the delivery schedule and approximate time of arrival. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If you are not at home or unavailable when we reach, we will schedule a re-delivery for you at an additional delivery charge. We will deliver your order to the main entrance of the delivery address. We always reserve the right to deliver only to the main entrance of the delivery address. We shall not be liable directly or indirectly for any special request by you to our delivery associate to deliver the order to any other place than the main entrance of the delivery address.
Please see the areas in Bangalore where we deliver to check whether your location is being currently serviced. If we are unable to deliver to you, the system will not allow your order to be processed.

We have a no questions returns policy at the time of delivery. Which means you can return any product not to your satisfaction to our Distributor at the time of home delivery.

First Agro is a commercial grower and cultivates all its Zero Pesticideā„¢ and Non-GMO fresh produce at its own farm. This ensures that we are able to give you the safe, right quality and freshness when we deliver the products to your doorstep. Post-delivery, a lot depends on when and how you store and consume the products. Therefore, we are unable to accept any returns after delivery. It is important that you check and inspect all products at the time of delivery by our distributor. First Agro and Sakura Fresh does not hold any responsibility and liability with respect to the usage of the products delivered.

We deliver your orders thru our authorised distributors, who will also bill you the invoice. Utmost care is taken to make sure that the product reaches you in the best possible condition.
Please enter the name and email address of the person you want to send the Gift Voucher. Also enter the value of the Gift Voucher you would like to purchase, the minimum value is Rs.500 and multiples of that. Once we receive the payment thru our distributor, you will receive an email with the Gift Voucher as a PDF attachment.
Simple! Go to Sakura Fresh portal and select the items you want to purchase. When you are ready to checkout, select the "Gift Voucher" Option and enter your 10-digit alpha-numeric Voucher Number. You can use partial amount of your Gift Voucher for multiple transactions. If the amount of your Gift Voucher doesn't cover your order total, you will have to pay the balance as cash on delivery.
Yes. All Gift Vouchers expire one year from the date of their issue. So please use them within the timeline.