1. General information
2. Information we collect about you
When you use our Website, we collect and store your personal information provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
Once you sign in into our Website, you are not anonymous to us and the information provided by you at the time of signing in will be stored with us. We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us by signing up. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. If you choose to buy on the Website, we collect information about your buying behaviour. We do use your contact information to send you offers based on your previous orders and your interests and other relevant notifications.
If you choose to leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
Where possible, we indicate which fields are required and which fields are optional. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect information about you when you:
We may supplement the information we collect about you with information we receive from other sources e.g. public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.
3. Using your information
Collecting your personal information helps First Agro to better understand what you need from us. We use your information to:
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We may share your personal information across the group companies, affiliates of First Agro so they can provide you with relevant products and services.
Your personal information is safe with us and will never be released to companies outside the group companies of First Agro for their marketing purposes.
We may use and share anonymised information outside the group companies of First Agro Group. However, we would like to reassure you that this never includes your personal information.
4. Marketing and research
By registering on our website, you agree that, we may contact you:
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We may place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
6. Disclosing your information
We will never disclose your information to anyone outside the First Agro Group or affiliates and authorised distributors, except where we have your consent, where we are required or permitted to do so by law, order of the court or other legal and statutory process; to other companies who provide a service to us; or any successors in title to our business.
7. Other websites
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
10. Changes to our policy
11. Contacting us
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer, Sakura Fresh Division,